Remote Appointment Scheduler: Patient Care Advocate I

Dr. Mylissa's Medical Boutique; Kansas; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Remote CC Service Advocate I to manage patient appointments and deliver an outstanding patient experience. You will handle calls, schedule, reschedule, and cancel appointments while collaborating with medical staff to ensure smooth operations.

The role requires strong communication, 1 year of customer service, and proficiency with Excel. A remote work setup with 40 hours weekly and weekend shifts as needed is provided, along with comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience.
• US work authorization.
• Proficient PC skills, including basic Microsoft Excel.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• Ability to multitask and manage time effectively.
• Outstanding phone demeanor and etiquette.

Responsibilities

• Schedule patient appointments by handling inbound and outbound calls.
• Provide courteous and professional service to patients and address inquiries.
• Enter patient information accurately into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Resolve scheduling conflicts and issues promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all patient interactions and transactions.

Skills

Customer service

Excel

Spanish

Multitasking

Education

High School diploma or equivalent

Tools

EMR software

Job description

Oak Street Health is seeking a Remote CC Service Advocate I to manage patient appointments and deliver an outstanding patient experience. You will handle calls, schedule, reschedule, and cancel appointments while collaborating with medical staff to ensure smooth operations.

The role requires strong communication, 1 year of customer service, and proficiency with Excel. A remote work setup with 40 hours weekly and weekend shifts as needed is provided, along with comprehensive benefits.