Remote Patient Intake Specialist

CVS Health; Little Rock (AR); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. This role ensures communication between the branch, Sales, Insurance Verification, and referral sources, enabling new patients to receive care.

You will process orders, assess patient needs, provide information on equipment and services, coordinate insurance details, relay coverage, and participate in virtual training.

Qualifications

• Minimum two years experience in customer service
• Minimum two years experience in healthcare
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
• Training will occur virtually and must be able to work alone.

Skills

Customer service

Healthcare experience

Typing 40-50 wpm

Multitasking

Call Center experience

Multiscreen work

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. This role ensures communication between the branch, Sales, Insurance Verification, and referral sources, enabling new patients to receive care.

You will process orders, assess patient needs, provide information on equipment and services, coordinate insurance details, relay coverage, and participate in virtual training.