Remote Patient Intake & Care Coordination Specialist

CVS Health; Lorida (FL); Remote; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health’s Coram/CVS team is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with initial patient admission, coordinating with branch, Sales, Insurance Verification, and referral sources to ensure timely, quality care.

The role involves processing orders, replying to phone and fax inquiries, documenting referral requests, coordinating with Insurance Verification, relaying coverage details, and assisting with billing forms.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
• Training will occur virtually and must be able to work alone.

Skills

Customer Service

Healthcare

MS Office

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health’s Coram/CVS team is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with initial patient admission, coordinating with branch, Sales, Insurance Verification, and referral sources to ensure timely, quality care.

The role involves processing orders, replying to phone and fax inquiries, documenting referral requests, coordinating with Insurance Verification, relaying coverage details, and assisting with billing forms.