Remote Patient Intake & Care Coordinator

CVS Health Corporation; Mississippi; Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation seeks a Patient Intake Coordinator to support the Enteral Nutrition Center in coordinating patient admissions. You will liaise with branch, Sales, Insurance Verification, and referrals to ensure smooth onboarding and high-quality care.

The role involves processing referrals, verifying benefits, and guiding billing forms, with training conducted virtually and a full-time telework arrangement. Eligible for CVS Health benefits and bonus programs.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients

Skills

Insurance Coverage

Medical Terminology

Telephone Customer Service

Typing

Multiscreen

Medical Prescriptions

Customer Service Standards

Basic Math

Multitasking

Prescription Interpretation

Customer Service Communication

Prescription Processing

Education

High School diploma or GED

Job description

CVS Health Corporation seeks a Patient Intake Coordinator to support the Enteral Nutrition Center in coordinating patient admissions. You will liaise with branch, Sales, Insurance Verification, and referrals to ensure smooth onboarding and high-quality care.

The role involves processing referrals, verifying benefits, and guiding billing forms, with training conducted virtually and a full-time telework arrangement. Eligible for CVS Health benefits and bonus programs.