Remote Patient Intake & Care Coordinator

CVS Health; Nevada; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health’s Enteral Nutrition Center is seeking a Patient Intake Coordinator to manage the initial admission of patients onto service. You will coordinate communication among branch, sales, insurance verification, and referral sources to ensure patients receive timely care.

The role is full-time, work-from-home with benefits, with duties including processing referrals, documenting needs, and coordinating with insurance to obtain coverage.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience using Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
• Training will occur virtually & must be able to work alone.

Skills

Customer service

Multitasking

Typing

Multiscreen

Education

High School diploma or GED

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

CVS Health’s Enteral Nutrition Center is seeking a Patient Intake Coordinator to manage the initial admission of patients onto service. You will coordinate communication among branch, sales, insurance verification, and referral sources to ensure patients receive timely care.

The role is full-time, work-from-home with benefits, with duties including processing referrals, documenting needs, and coordinating with insurance to obtain coverage.