Remote Patient Care & Intake Coordinator

CVS Health; Arkansas; Hybrid; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Remote Patient Intake Coordinator to support the Enteral Nutrition Center by efficiently admitting patients onto service and coordinating care across the branch, sales staff, and insurance verification teams.

The role requires strong customer service, healthcare knowledge, and proficiency with Excel, Outlook, and Word. Training is virtual; the position is full-time and work-from-home with a competitive benefits package.

Qualifications

• 2+ years customer service experience.
• 2+ years healthcare experience.
• 1+ year MS Office experience (Excel, Outlook, Word).

Responsibilities

• Process orders from referral sources and patients, replying to phone and fax inquiries and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information about equipment, supplies and services to applicable departments to onboard patients.
• Coordinate with Insurance Verification Team to process patient details and collect benefit coverage information.
• Relay insurance coverage details to referral sources and patients and discuss forms required for billing.

Skills

Customer service

Healthcare experience

Typing 40-50 wpm

Multitasking

Multiscreen workflows

Call Center experience

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health is seeking a Remote Patient Intake Coordinator to support the Enteral Nutrition Center by efficiently admitting patients onto service and coordinating care across the branch, sales staff, and insurance verification teams.

The role requires strong customer service, healthcare knowledge, and proficiency with Excel, Outlook, and Word. Training is virtual; the position is full-time and work-from-home with a competitive benefits package.