Remote Patient Intake Coordinator

CVS Health; Crystal Bay (NV); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Work from home

Full benefits package

Bonus program

Job summary

CVS Health's Coram/CVS team is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. You will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources to ensure patients begin care smoothly.

This full-time, work-from-home position requires strong customer service in healthcare, as well as proficiency with Microsoft Office.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients
• Training will occur virtually & must be able to work alone

Skills

Customer service

Healthcare experience

Typing 40-50 wpm

Education

High School diploma or GED

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

CVS Health's Coram/CVS team is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. You will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources to ensure patients begin care smoothly.

This full-time, work-from-home position requires strong customer service in healthcare, as well as proficiency with Microsoft Office.