Remote Patient Intake & Care Coordinator

CVS Health

Phoenix (AZ)

Remote

USD 23,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Comprehensive benefits package

Bonus eligibility (incentives)

Work from home

Job summary

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center by onboarding new patients and coordinating care across branches, sales, and insurance teams. The role emphasizes accurate data capture, insurance verification, and timely communication with referrals.

The position is full-time, work-from-home, with comprehensive benefits and a CVS Health bonus/incentive program. Applicants should have 2+ years in customer service and healthcare, plus 1 year with MS Office.

Qualifications

Minimum two years experience in customer service.
Minimum two years experience in healthcare.
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
Assess patient needs and document referral requests for coordination of care.
Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
Training will occur virtually & must be able to work alone.