Remote Patient Intake & Care Coordinator

CVS Health; Jackson (MS); Remote; USD 26,000 - 29,000; Full time

Job summary

CVS Health is hiring for a Patient Intake Coordinator to support the Enteral Nutrition Center, handling referrals, insurance verification, and patient onboarding from a remote home-based position. You will collaborate with branch staff, Sales, and referral sources to ensure smooth care transitions and high-quality service.

This full-time role requires customer service experience in healthcare, strong MS Office skills, and the ability to work independently in a virtual environment.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients
• Training will occur virtually & must be able to work alone

Skills

Insurance Coverage

Medical Terminology

Telephone Customer Service

Typing

Multiscreen

Medical Prescriptions

Customer Service Standards

Basic Math

Multitasking

Prescription Interpretation

Customer Service Communication

Prescription Processing

Education

High School diploma or GED

Job description

CVS Health is hiring for a Patient Intake Coordinator to support the Enteral Nutrition Center, handling referrals, insurance verification, and patient onboarding from a remote home-based position. You will collaborate with branch staff, Sales, and referral sources to ensure smooth care transitions and high-quality service.

This full-time role requires customer service experience in healthcare, strong MS Office skills, and the ability to work independently in a virtual environment.