Remote Patient Financial Experience Specialist

Signature Performance, Inc.; Wilmington (DE); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disatb

Paid Vacation

Paid Holidays

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote nationwide opportunity in the United States. You will handle patient and guarantor communications, resolve billing questions, and guide patients through payment options with empathy.

The role emphasizes accurate research in EHR, patient accounting, and CRM systems, with focus on exceptional service and regulatory compliance. Remote work supports flexible, patient-centered service delivery.

Qualifications

• Experience in healthcare revenue cycle or patient financial services.
• Ability to explain complex financial information clearly.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound patient and guarantor calls regarding statements and balances.
• Explain account balances, insurance payments, and next steps clearly.
• Collect payments and offer approved payment arrangements.
• Identify eligibility for financial assistance or charity care.

Skills

Patient communication

Empathy

Problem solving

Team player

Discretion

Education

High school diploma or GED

Tools

EHR systems

CRM systems

Job description

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote nationwide opportunity in the United States. You will handle patient and guarantor communications, resolve billing questions, and guide patients through payment options with empathy.

The role emphasizes accurate research in EHR, patient accounting, and CRM systems, with focus on exceptional service and regulatory compliance. Remote work supports flexible, patient-centered service delivery.