Remote Patient Financial Experience Specialist

Signature Performance, Inc.; Columbus (OH); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabili

Paid Vacation

Paid Holidays

Tuition Assistance Program

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote nationwide role. You will manage patient and guarantor communications, resolve billing and insurance inquiries, and coordinate payments with clear, empathetic guidance.

Ideal candidates excel in customer service, can navigate hospital billing and EHR/CRM systems, and work with integrity to support financial assistance processes and compliant practices.

Qualifications

• High-quality customer service and empathetic communication are required.
• Ability to explain complex financial information clearly and patiently.
• Experience navigating hospital billing, self-pay collections, and insurance inquiries is preferred.

Responsibilities

• Handle inbound and outbound patient calls regarding statements, insurance processing, balances, and payment options.
• Explain balances, insurance payments, and next steps in clear patient-friendly language.
• Collect payments and arrange approved self-pay plans while following policies.

Skills

Customer service

Communication

Problem solving

Team player

Tools

EHR systems

CRM systems

Job description

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote nationwide role. You will manage patient and guarantor communications, resolve billing and insurance inquiries, and coordinate payments with clear, empathetic guidance.

Ideal candidates excel in customer service, can navigate hospital billing and EHR/CRM systems, and work with integrity to support financial assistance processes and compliant practices.