Remote Patient Financial Experience Specialist

Signature Performance, Inc.; Portland (ME); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term_Disabil

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote, nationwide role.

You will handle inbound and outbound calls about hospital statements, insurance processing, patient balances, and payment options with empathy and clear explanations. The role requires 1–2 years in healthcare revenue cycle, strong customer service and problem-solving skills, and experience with hospital EHR/CRM systems.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in healthcare revenue cycle or related role; equivalent relevant experience.

Responsibilities

• Handle inbound and outbound patient and guarantor calls regarding statements, insurance processing, patient balances, self-pay accounts, payment options, and billing concerns; use patient financial services knowledge to research and resolve inquiries.
• Explain account balances, insurance payments, patient responsibility, and available next steps in clear, respectful, patient-friendly language.
• Collect and securely process patient payments, offer approved payment arrangements, and follow established self-pay collection practices and applicable consumer-protection requirements.
• Identify potential eligibility for financial assistance or charity care and refer or assist patients in accordance with hospital-specific policies and approved workflows.
• Research accounts in hospital EHR, patient accounting, payment, telephony, and CRM systems; document interactions, commitments, dispositions, and required follow-up accurately.
• Identify billing discrepancies, insurance issues, complaints, or complex accounts; initiate corrections or elevate to the appropriate billing, coding, financial counseling, or leadership team.
• Deliver an exceptional patient experience through empathy, active listening, clear explanations, respect, and de-escalation; take ownership of concerns and pursue first-contact resolution or timely follow-up.
• Balance patient experience, financial accuracy, appropriate self-pay account resolution, quality, compliance, and productivity; never prioritize collection activity over respectful and compliant patient treatment.
• Follow hospital-specific policies, approved scripting, identity verification, HIPAA/privacy requirements, and applicable federal and state regulations governing patient financial communications.
• Maintain assigned system access, complete required training, and collaborate with teammates across hospital partners and shared services.
• Remain available through scheduled shifts and resolve, document, or appropriately hand off active calls before logging off.

Skills

Customer service

Empathetic communication

Active listening

Problem-solving

Communication clarity

Team player

Self-motivated

Discretion

Education

High school diploma or GED

Tools

Hospital EHR systems

CRM systems

Payment systems

Telephony systems

Patient accounting software

Job description

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote, nationwide role.

You will handle inbound and outbound calls about hospital statements, insurance processing, patient balances, and payment options with empathy and clear explanations. The role requires 1–2 years in healthcare revenue cycle, strong customer service and problem-solving skills, and experience with hospital EHR/CRM systems.