Remote Patient Financial Experience Specialist

Signature Performance, Inc.; Phoenix (AZ); Remote; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Life Insurance

Disability (Short- & Long-Term)

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Assistance Program

401(k) Program with Employer Match

Zusammenfassung

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote-based role open to applicants nationwide.

You will handle inbound and outbound patient communications, resolve billing questions, facilitate payments, and connect patients with financial assistance resources while maintaining HIPAA compliance. The ideal candidate will demonstrate strong communication, empathy, and problem-solving skills, with experience in healthcare revenue cycle contexts.

Qualifikationen

• Strong communicator with excellent listening and explanation skills.
• Solution-oriented mindset focused on accurate account resolution.
• Able to work in a team, be self-motivated, and handle multiple priorities.

Aufgaben

• Handle inbound and outbound patient communications regarding statements and balances.
• Explain balances, insurance payments, and next steps clearly to patients.
• Process payments and set up approved payment arrangements.
• Identify eligibility for financial assistance and assist with charity care workflows.
• Document interactions in EHR, patient accounting, and CRM systems.
• Escalate complex accounts to appropriate teams as needed.
• Deliver a respectful, empathetic patient experience with first-contact resolution.

Kenntnisse

Strong communicator

Solution-oriented

Team player

Self-motivated

Problem-solving

Uncommon

Ausbildung

High school diploma or GED

Jobbeschreibung

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote-based role open to applicants nationwide.

You will handle inbound and outbound patient communications, resolve billing questions, facilitate payments, and connect patients with financial assistance resources while maintaining HIPAA compliance. The ideal candidate will demonstrate strong communication, empathy, and problem-solving skills, with experience in healthcare revenue cycle contexts.