Remote Patient Financial Experience Specialist

Signature Performance, Inc.; Houston (TX); Remote; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disaster

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Zusammenfassung

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote position open nationwide. You will handle inbound and outbound patient communications, resolve billing inquiries, facilitate payments, and connect patients with financial assistance resources.

You must communicate clearly, be solution-oriented, and deliver empathetic service while maintaining HIPAA compliance. The role emphasizes accuracy, patient experience, and collaboration with hospital

Qualifikationen

• High school diploma or GED required.
• 1–2 years of experience in healthcare revenue cycle or patient financial services.
• Demonstrated customer service skills, including empathetic communication and problem-solving.
• Ability to research patient accounts, navigate multiple systems, and document interactions.
• Experience with hospital patient accounting or EHR systems, insurance terminology, and self-pay collections.
• Knowledge of financial assistance workflows and HIPAA/privacy requirements.
• Willingness to learn, take direction, and adapt to evolving needs.

Aufgaben

• Manage inbound and outbound patient and guarantor calls regarding statements, insurance processing, patient balances, self-pay accounts, payment options, and billing concerns; use patient financial services knowledge to research and resolve inquiries.
• Explain account balances, insurance payments, patient responsibility, and available next steps in clear, respectful, patient-friendly language.
• Collect and securely process patient payments, offer approved payment arrangements, and follow established self-pay collection practices and applicable consumer-protection requirements.
• Identify potential eligibility for financial assistance or charity care and refer or assist patients in accordance with hospital policies and workflows.
• Research accounts in hospital EHR, patient accounting, payment, telephony, and CRM systems; document interactions, commitments, dispositions, and required follow-up accurately.
• Identify billing discrepancies, insurance issues, complaints, or complex accounts; initiate corrections or elevate to appropriate teams.
• Deliver an exceptional patient experience through empathy, active listening, clear explanations, and de-escalation; pursue first-contact resolution or timely follow-up.
• Balance patient experience with financial accuracy and compliance; never prioritize collection over respectful patient treatment.
• Follow hospital policies, HIPAA/privacy requirements, and applicable regulations governing patient financial communications.
• Maintain system access, complete required training, and collaborate with teammates across hospital partners.
• Remain available through scheduled shifts and resolve or hand off active calls before logging off.

Kenntnisse

Strong communication skills

Team player

Self-motivated

Problem-solving

Ausbildung

High school diploma or GED

Jobbeschreibung

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote position open nationwide. You will handle inbound and outbound patient communications, resolve billing inquiries, facilitate payments, and connect patients with financial assistance resources.

You must communicate clearly, be solution-oriented, and deliver empathetic service while maintaining HIPAA compliance. The role emphasizes accuracy, patient experience, and collaboration with hospital