Remote Patient Financial Concierge

Signature Performance, Inc.; Atlanta (GA); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabilt

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Remote Patient Financial Experience Representative to handle inbound and outbound patient communications, resolve billing questions, facilitate payments, and guide patients to financial assistance options.

This role emphasizes empathetic communication, accuracy, and timely follow-up to ensure a positive patient financial experience. The ideal candidate will have 1–2 years in healthcare revenue cycle or patient financial services, with strong

Qualifications

• Experience in healthcare revenue cycle or patient financial services.
• Ability to explain complex financial information clearly.
• Experience with hospital EHR or patient accounting systems.

Responsibilities

• Handle inbound and outbound patient and guarantor calls.
• Explain balances, payments, and next steps to patients.
• Collect payments and arrange payment plans.
• Identify eligibility for financial assistance or charity care.
• Document interactions in hospital systems.
• Maintain HIPAA/privacy compliance.
• Deliver empathetic, patient-focused service.

Skills

Patient financial services

Empathetic communication

Problem solving

Active listening

Customer service

Education

High school diploma or GED

Tools

EHR systems

CRM systems

Payment processing software

Job description

Signature Performance, Inc. is seeking a Remote Patient Financial Experience Representative to handle inbound and outbound patient communications, resolve billing questions, facilitate payments, and guide patients to financial assistance options.

This role emphasizes empathetic communication, accuracy, and timely follow-up to ensure a positive patient financial experience. The ideal candidate will have 1–2 years in healthcare revenue cycle or patient financial services, with strong