Remote Patient Financial Care Specialist I

Cedars-Sinai; Georgia; On-site; USD 42,000 - 62,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Financial Services professional to provide billing support and respond to patient and insurer inquiries. You will analyze accounts, perform follow-up, and help secure payment arrangements while upholding department policies.

The role requires strong customer service, attention to detail, and the ability to navigate payer contracts and billing guidelines. Remote work is not indicated; candidates should be prepared for on-site responsibilities in Georgia.

Qualifications

• High School Diploma/GED required. Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred.
• A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.

Responsibilities

• Applies detailed knowledge of hospital and department policies and uses patient accounting systems effectively.
• Monitors assigned work queues and workload to ensure timely and accurate account resolution; escalates when needed.
• Completes research and follow-up activities to resolve inquiries and customer complaints; ensures resolution meets patient needs.
• Negotiates and documents payment plans within established policies.
• Achieves timely and accurate account collection for hospital and professional services and initiates collection calls when needed.
• Ensures practices are inclusive of interpersonal and cultural diversity.

Skills

Customer service

Analytical skills

Communication

De-escalation

Education

High School Diploma/GED

Associate degree in business administration or related

Job description

Cedars-Sinai is seeking a Patient Financial Services professional to provide billing support and respond to patient and insurer inquiries. You will analyze accounts, perform follow-up, and help secure payment arrangements while upholding department policies.

The role requires strong customer service, attention to detail, and the ability to navigate payer contracts and billing guidelines. Remote work is not indicated; candidates should be prepared for on-site responsibilities in Georgia.