Remote Patient Financial Care Specialist

Cedars-Sinai; Salem (OR); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b)

Job summary

Cedars-Sinai seeks a Patient Financial Services support specialist to handle patient inquiries, resolve billing issues, and manage accounts receivable. You will work within a team, applying knowledge of revenue cycle processes and payor contracts to achieve timely resolutions.

Responsibilities include effective communication with patients, insurance companies, and internal departments, while maintaining accurate documentation and adhering to policies.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum 1 year of hospital or professional billing with customer service experience.
• Ability to analyze payor contracts and billing policies and work in revenue cycle.

Responsibilities

• Provide patient relations support to Patient Financial Services and resolve inquiries.
• Identify, analyze, and respond to customer inquiries and ensure payment resolution.
• Monitor work queues and ensure timely, accurate account resolution.
• Explain payor contracts and policies to patients and insurers; document activities clearly.
• Negotiate and document payment plans within policy; initiate collection calls as needed.
• Maintain accounts receivable and escalate issues to supervisors when needed.

Skills

Customer service

Analytical thinking

Prioritization skills

Payor contracts understanding

Education

High School Diploma/GED

Associate degree preferred

Job description

Cedars-Sinai seeks a Patient Financial Services support specialist to handle patient inquiries, resolve billing issues, and manage accounts receivable. You will work within a team, applying knowledge of revenue cycle processes and payor contracts to achieve timely resolutions.

Responsibilities include effective communication with patients, insurance companies, and internal departments, while maintaining accurate documentation and adhering to policies.