Remote Patient Financial Specialist I

Cedars-Sinai; Minnesota; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Time-off policy

403(b) plan

Job summary

Cedars-Sinai is seeking a Patient Financial Services Specialist to provide billing and collections support. You will analyze inquiries, resolve issues, and follow up on accounts to assure payment while maintaining high customer service standards.

The role requires de-escalation of issues, strong analytic skills, and understanding of payor contracts. Responsibilities include processing payments, negotiating plans, and ensuring timely resolution in a fast-paced healthcare environment.

Qualifications

• Minimum 1 year hospital or professional billing and/or collections experience with customer service and call center experience.

Responsibilities

• Identify, analyze, resolve and respond to customer inquiries and payment issues.
• Follow up on accounts to ensure payment and resolution.
• Negotiate and document payment plans within established policies.
• Achieve timely and accurate account collection for hospital and professional services.
• Initiate collection calls to patients and insurance companies for unresolved accounts.
• Route accounts to appropriate work queues and escalate as needed.
• Maintain accurate documentation and data entry in billing systems.
• Ensure compliance with PHI and department policies.

Skills

Customer service

Communication

Analytical skills

Prioritization

Payor contracts understanding

Problem solving

Education

High School Diploma/GED

Associate degree preferred

Tools

Billing systems

Job description

Cedars-Sinai is seeking a Patient Financial Services Specialist to provide billing and collections support. You will analyze inquiries, resolve issues, and follow up on accounts to assure payment while maintaining high customer service standards.

The role requires de-escalation of issues, strong analytic skills, and understanding of payor contracts. Responsibilities include processing payments, negotiating plans, and ensuring timely resolution in a fast-paced healthcare environment.