Remote Patient Billing & Collections Specialist I

Cedars-Sinai; Atlanta (GA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) retirement plan

Job summary

Cedars-Sinai is seeking a Patient Financial Services professional to provide expert patient relations support within the revenue cycle. You will identify and resolve inquiries, analyze accounts, and ensure payments are collected while maintaining exceptional customer service.

The role requires strong communication, analytical and prioritization skills, with knowledge of payor contracts and billing policies. Remote work from approved states may be available.

Qualifications

• High School Diploma or GED required.
• Associate degree in business, finance or related field preferred.
• Minimum 1 year hospital or professional billing and/or collection experience with customer service and call center experience required.

Responsibilities

• Identify, analyze, resolve, and respond to customer inquiries and issues in Patient Financial Services.
• Follow up on accounts to ensure payment and resolution; deescalate issues quickly.
• Understand, interpret, and explain payor contracts and billing policies.
• Research and complete all necessary follow-up activities to resolve inquiries.
• Negotiate and document payment plans within established policies.
• Achieve timely and accurate account collection for hospital and professional services.

Skills

Customer service

Analytical skills

Prioritization

Communication skills

Education

High School Diploma/GED

Associate degree preferred

Job description

Cedars-Sinai is seeking a Patient Financial Services professional to provide expert patient relations support within the revenue cycle. You will identify and resolve inquiries, analyze accounts, and ensure payments are collected while maintaining exceptional customer service.

The role requires strong communication, analytical and prioritization skills, with knowledge of payor contracts and billing policies. Remote work from approved states may be available.