Patient Financial Care Specialist I

Cedars-Sinai; Athens (GA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Generous paid time off

Competitive compensation

Job summary

Cedars-Sinai is seeking a Patient Financial Services professional to provide expert customer service, analyze inquiries, and resolve billing issues. You will work within the revenue cycle, clarify payor contracts, and ensure timely collection of balances, while maintaining compliant documentation and collaborating with colleagues.

Remote-friendly within approved states, including Georgia, with strong emphasis on de-escalation and prioritization to maximize patient satisfaction and payment

Qualifications

• High School Diploma/GED required; Associate degree in business or related major preferred.
• 1 year hospital or professional billing experience with customer service and call center experience required.

Responsibilities

• Identify, analyze, resolve, and respond to patient inquiries and account issues.
• Understand payor contracts and Cedars-Sinai billing/policy; support revenue cycle.
• Monitor work queues; ensure timely, accurate account resolution.
• Negotiate and document payment plans per policy.
• Initiate and support collection efforts; escalate uncollectible accounts as needed.
• Maintain accurate data entry and documentation across systems.
• Provide back-up coverage as needed.

Skills

Customer service

Communication

Analytical skills

Prioritization

De-escalation

Education

High School Diploma or GED

Associate degree in business or related field (preferred)

Tools

Patient accounting systems

Billing software

Job description

Cedars-Sinai is seeking a Patient Financial Services professional to provide expert customer service, analyze inquiries, and resolve billing issues. You will work within the revenue cycle, clarify payor contracts, and ensure timely collection of balances, while maintaining compliant documentation and collaborating with colleagues.

Remote-friendly within approved states, including Georgia, with strong emphasis on de-escalation and prioritization to maximize patient satisfaction and payment