Remote Patient Financial Care Specialist I

Cedars-Sinai; Crystal Bay (NV); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Paid time off

403(b)

Job summary

Cedars-Sinai in the United States seeks a Patient Financial Services professional to support patient billing, inquiries, and collections. You will analyze accounts, respond to questions, and work to resolve issues while ensuring timely payments.

Strong customer service and understanding of billing policies are essential. Responsibilities include researching accounts, negotiating payment plans, and maintaining accurate documentation.

Qualifications

• High School Diploma/GED required.
• Associate degree in business administration or related field with finance/health insurance courses preferred.
• Minimum of 1 year hospital or professional billing and/or collections experience with customer service and call center experience required.

Responsibilities

• Identify, analyze, and resolve customer inquiries and issues; follow up on accounts to ensure payment and resolution.
• Deescalate issues quickly and provide strong customer service when interacting with patients, insurers, and third parties.
• Understand and explain payor contracts and Cedars-Sinai billing and collections policies.
• Negotiate and document payment plans within established policies.
• Achieve timely and accurate account collections and route uncollectible accounts appropriately.

Skills

Customer service

Billing knowledge

Education

High School Diploma/GED

Associate degree or related courses in finance/health insurance

Tools

Patient accounting systems

Job description

Cedars-Sinai in the United States seeks a Patient Financial Services professional to support patient billing, inquiries, and collections. You will analyze accounts, respond to questions, and work to resolve issues while ensuring timely payments.

Strong customer service and understanding of billing policies are essential. Responsibilities include researching accounts, negotiating payment plans, and maintaining accurate documentation.