Remote Patient Experience Strategist

Qualtrics; Pennsylvania; Remote; USD 81,000 - 115,000; Full time

Job summary

Press Ganey Associates LLC is seeking a Patient Experience Advisor to partner with clients, leading day-to-day improvement efforts and leveraging analytics to drive measurable patient experience enhancements.

The role requires 5+ years in healthcare, CAHPS knowledge, and strong communication and presentation skills, with travel up to 25%. A Bachelor’s degree is required, and remote work within the U.S. is supported under a competitive benefits package.

Qualifications

• 5+ years in healthcare, with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS (CG-CAHPS) is required.
• Exceptional interpersonal, communication, and presentation skills with executive presence.
• Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead day-to-day execution of client improvement strategies, ensuring coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and align Press Ganey's insights to support strategic decisions.
• Deliver on-demand and proactive improvement support using analytics and thought leadership.
• Collaborate with internal teams to create resources like toolkits, blogs, case studies, and scalable insights.
• Coordinate with Application Support Specialists to ensure timely follow-through on PX strategy.
• Work with product, technology, and delivery teams to identify market trends and inform future solutions.

Skills

Interpersonal skills

Communication

Presentation

Analytical ability

Problem solving

Education

Bachelor's degree

Job description

Press Ganey Associates LLC is seeking a Patient Experience Advisor to partner with clients, leading day-to-day improvement efforts and leveraging analytics to drive measurable patient experience enhancements.

The role requires 5+ years in healthcare, CAHPS knowledge, and strong communication and presentation skills, with travel up to 25%. A Bachelor’s degree is required, and remote work within the U.S. is supported under a competitive benefits package.