Remote Patient Experience Strategist

Qualtrics; North Carolina; Remote; USD 81,000 - 115,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Press Ganey is seeking a Patient Experience Advisor to partner with healthcare clients and lead improvements in patient experience. You will apply healthcare expertise, CAHPS knowledge, and analytics to deliver strategic recommendations that drive measurable outcomes.

You will collaborate with cross-functional teams and client stakeholders, present reviews, and support ongoing program execution. Domestic travel up to 25% is expected; base salary ranges are provided with discretionary bonus

Qualifications

• Minimum 5 years in healthcare with a focus on patient experience improvement.
• Deep knowledge of HCAHPS and CG-CAHPS required.
• Exceptional interpersonal, communication, and presentation skills.
• Strong analytics and improvement methodologies.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead day-to-day client improvement strategies across Press Ganey teams.
• Understand client challenges and align solutions to strategic goals.
• Provide on-demand and proactive improvement support using analytics.
• Collaborate with consulting, marketing, data science, and KM teams.
• Partner with Application Support to align PX strategy with clients.
• Work with product and delivery teams on emerging market trends.
• Coordinate and present client performance reviews with the Managing Director.
• Lead industry programs, webinars, and events to showcase value.
• Work with Growth team to identify client needs and opportunities.

Skills

Healthcare experience

HCAHPS CG-CAHPS

Interpersonal skills

Data analytics

Executive presence

Travel

Education

Bachelor's degree

Job description

Press Ganey is seeking a Patient Experience Advisor to partner with healthcare clients and lead improvements in patient experience. You will apply healthcare expertise, CAHPS knowledge, and analytics to deliver strategic recommendations that drive measurable outcomes.

You will collaborate with cross-functional teams and client stakeholders, present reviews, and support ongoing program execution. Domestic travel up to 25% is expected; base salary ranges are provided with discretionary bonus