Remote Patient Experience Strategist

Qualtrics; Virginia; Remote; USD 81,000 - 115,000; Full time

Benefits offered by this job

Discretionary bonus (bonus details may

Not specified

Job summary

Press Ganey is recruiting a Patient Experience Advisor to partner with clients and lead the day-to-day improvement initiatives focused on patient experience in healthcare. You will apply CAHPS knowledge, analytics, and best practices to drive measurable improvements and sustained value.

The role requires strong communication, executive presence, and the ability to collaborate across consulting, product, and delivery teams. Travel up to 25% is expected in support of client engagements.

Qualifications

• Minimum 5 years in healthcare with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS.
• Exceptional interpersonal, communication, and presentation skills with a polished executive presence.
• Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Passionate about patient experience, proactive problem-solving, and follow-through.
• Willingness to travel up to 25% for client engagements.
• Bachelor's degree required.

Responsibilities

• Lead the day-to-day execution of client improvement strategies, coordinating Press Ganey support teams.
• Develop deep understanding of client stakeholder challenges and align solutions to priorities.
• Deliver on-demand and proactive improvement support using analytics and thought leadership.
• Collaborate cross-functionally to create resources like toolkits, blogs, case studies, and scalable insights.
• Partner with Application Support Specialists to ensure timely follow-through aligning with PX strategy.
• Work with product, technology, and delivery teams to identify trends for future solutions.
• Coordinate and present regular client performance reviews with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events.
• Collaborate with Growth to identify client needs and opportunities for improvement.

Skills

Experience in healthcare

CAHPS knowledge

Interpersonal skills

Analytical ability

Problem-solving

Adaptability

Travel readiness

Education

Bachelor's degree

Job description

Press Ganey is recruiting a Patient Experience Advisor to partner with clients and lead the day-to-day improvement initiatives focused on patient experience in healthcare. You will apply CAHPS knowledge, analytics, and best practices to drive measurable improvements and sustained value.

The role requires strong communication, executive presence, and the ability to collaborate across consulting, product, and delivery teams. Travel up to 25% is expected in support of client engagements.