Remote Patient Experience Strategy Advisor

Press Ganey; New York (NY); Remote; USD 81,000 - 115,000; Full time

Job summary

Press Ganey is seeking a Patient Experience Advisor who will serve as a trusted partner to clients, owning the day-to-day relationship and driving measurable improvements in patient experience.

You will apply knowledge of healthcare trends and CAHPS programs to guide clients toward high-impact strategies, collaborate with internal teams, and deliver proactive, insight-driven recommendations that support sustainable improvement.

Qualifications

• Minimum 5 years in healthcare with focus on patient experience.
• Expertise in Hospital CAHPS (HCAHPS) and CG-CAHPS (CG-CAHPS) required.
• Strong interpersonal, communication, and presentation skills with executive presence.
• Analytical ability in improvement methodologies and data analytics.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities and align Press Ganey’s solutions and insights to support strategic decision‑making.
• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
• Collaborate cross‑functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow‑through that aligns with each client’s patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

Skills

Interpersonal skills

Communication skills

Presentation skills

Analytical skills

Education

Bachelor’s degree

Job description

Press Ganey is seeking a Patient Experience Advisor who will serve as a trusted partner to clients, owning the day-to-day relationship and driving measurable improvements in patient experience.

You will apply knowledge of healthcare trends and CAHPS programs to guide clients toward high-impact strategies, collaborate with internal teams, and deliver proactive, insight-driven recommendations that support sustainable improvement.