Patient Experience Strategist (Remote) - Data-Driven Impact

Qualtrics; New York (NY); Remote; USD 81,000 - 115,000; Full time

Job summary

Press Ganey in the United States is seeking a Patient Experience Advisor to partner with clients, owning the day-to-day relationship and driving measurable improvements in patient experience. You will apply healthcare insights, analytics, and Press Ganey's frameworks to deliver proactive, insight-driven recommendations that inform client decisions and support sustainable improvement.

Qualifications include 5+ years in healthcare, HCAHPS/CG-CAHPS expertise, Bachelor's degree, strong communication

Qualifications

• Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS required.
• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
• Adaptability: Comfortable in a fast-paced environment with multiple priorities.
• Travel: Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead the day-to-day execution of client improvement strategies and coordinate with support teams.
• Understand client challenges and align Press Ganey's insights to strategic decisions.
• Provide on-demand and proactive improvement support using analytics and thought leadership.
• Collaborate with internal teams to create tools, blogs, case studies, and scalable insights.
• Coordinate with Application Support Specialists to align PX strategy and follow-through.
• Work with product, technology, and delivery teams to identify market trends and inform development.
• Lead and present client performance reviews with the Managing Director.
• Support industry programs, webinars, communities, and events to showcase value.
• Collaborate with Growth team to identify needs and deliver best-practice recommendations.

Skills

Interpersonal skills

Communication skills

Presentation skills

Analytical skills

Problem solving

Adaptability

Travel 25%

Education

Bachelor's degree

Job description

Press Ganey in the United States is seeking a Patient Experience Advisor to partner with clients, owning the day-to-day relationship and driving measurable improvements in patient experience. You will apply healthcare insights, analytics, and Press Ganey's frameworks to deliver proactive, insight-driven recommendations that inform client decisions and support sustainable improvement.

Qualifications include 5+ years in healthcare, HCAHPS/CG-CAHPS expertise, Bachelor's degree, strong communication