Remote Patient Experience Strategist

Qualtrics; Massachusetts; Remote; USD 81,000 - 115,000; Full time

Job summary

Press Ganey seeks a Patient Experience Advisor to partner with healthcare clients, owning day-to-day relationships and driving measurable improvements in patient experience. You will apply deep healthcare knowledge, CAHPS expertise, and data analytics to guide clients toward high-impact strategies and solutions.

You will collaborate with internal teams and client stakeholders to identify opportunities, implement programs, and deliver proactive, evidence-based recommendations that support

Qualifications

• Minimum 5 years in healthcare with a focus on patient experience improvement.
• Expertise in Hospital CAHPS (HCAHPS) and CG-CAHPS (CG-CAHPS) is required.
• Exceptional interpersonal, communication, and presentation skills.
• Strong grasp of improvement methodologies and data analytics.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead day-to-day client improvement strategies and coordinate with Press Ganey support teams.
• Develop deep understanding of client challenges and align Press Ganey's solutions to priorities.
• Deliver on-demand and proactive improvement support using analytics and thought leadership.
• Collaborate cross-functionally to create and adapt resources for key stakeholders.
• Partner with Application Support and delivery teams to align PX strategy with client needs.
• Work with product, technology, and delivery teams to identify trends for future solutions.
• Coordinate and present regular client performance reviews with the Managing Director.
• Lead and support industry programs, webinars, and events for client engagement.
• Collaborate with Growth to identify client opportunities and recommendations.

Skills

HCAHPS knowledge

Healthcare exp

Interpersonal skills

Analytical ability

Travel willingness

Education

Bachelor's degree

Job description

Press Ganey seeks a Patient Experience Advisor to partner with healthcare clients, owning day-to-day relationships and driving measurable improvements in patient experience. You will apply deep healthcare knowledge, CAHPS expertise, and data analytics to guide clients toward high-impact strategies and solutions.

You will collaborate with internal teams and client stakeholders to identify opportunities, implement programs, and deliver proactive, evidence-based recommendations that support