Remote Patient Experience Lead

Press Ganey Associates; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Press Ganey is seeking a Patient Experience Advisor to partner with clients, driving day-to-day relationship management and measurable improvements in patient experience. You will leverage healthcare expertise, analytics, and Press Ganey frameworks to guide high-impact strategies and sustain performance gains.

You will collaborate with internal teams and client stakeholders to align goals, identify opportunities, and implement programs that advance PX performance, using benchmarking and thought

Qualifications

• Experience: Minimum 5 years in healthcare, with a strong

Responsibilities

• Lead the day‑to‑day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities and align Press Ganey's solutions and insights to support strategic decision‑making.
• Deliver both on‑demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.
• Collaborate cross‑functionally with internal teams‑including consulting, marketing, data science, and knowledge management‑to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow‑through that aligns with each client's patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

Skills

Healthcare experience

Job description

Press Ganey is seeking a Patient Experience Advisor to partner with clients, driving day-to-day relationship management and measurable improvements in patient experience. You will leverage healthcare expertise, analytics, and Press Ganey frameworks to guide high-impact strategies and sustain performance gains.

You will collaborate with internal teams and client stakeholders to align goals, identify opportunities, and implement programs that advance PX performance, using benchmarking and thought