Remote Patient Experience Strategy Advisor

Press Ganey Associates LLC; New York (NY); Hybrid; USD 81,000 - 115,000; Full time

Job summary

Press Ganey Associates LLC is seeking a Patient Experience Advisor to serve as a trusted partner to our healthcare clients, managing day-to-day relationships and driving measurable improvements in patient experience.

You will apply deep healthcare knowledge, CAHPS expertise, and analytic methods to guide clients toward high‑impact strategies, collaborating with cross-functional teams to deliver data-driven recommendations and sustain improvements.

Qualifications

• Minimum 5 years in healthcare with a focus on patient experience improvement.
• Deep knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS (CG-CAHPS).
• Exceptional interpersonal, communication, and presentation skills with executive presence.
• Strong analytical skills and familiarity with improvement methodologies and data analytics.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead the day-to-day execution of client improvement strategies, coordinating with Press Ganey support teams.
• Develop understanding of client challenges and priorities, aligning Press Ganey insights to support decisions.
• Deliver on-demand and proactive improvement support using analytics and thought leadership.
• Collaborate cross-functionally with consulting, marketing, data science, and knowledge management to create resources.
• Partner with Application Support Specialists to ensure timely follow-through on PX strategy.
• Work with product, technology, and delivery teams to identify market trends for future solutions.
• Coordinate and present regular client performance reviews with the Managing Director.
• Lead industry programs, webinars, online communities, and events to reinforce Press Ganey’s value.
• Collaborate with Growth to identify client needs and opportunities for improvement.

Skills

Patient experience improvement

HCAHPS knowledge

CG-CAHPS knowledge

Executive communication

Data analytics

Willing to travel

Education

Bachelor’s degree

Job description

Press Ganey Associates LLC is seeking a Patient Experience Advisor to serve as a trusted partner to our healthcare clients, managing day-to-day relationships and driving measurable improvements in patient experience.

You will apply deep healthcare knowledge, CAHPS expertise, and analytic methods to guide clients toward high‑impact strategies, collaborating with cross-functional teams to deliver data-driven recommendations and sustain improvements.