Remote Patient Experience Specialist

Boston Children's Hospital; United States; Remote; USD 27,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Remote work eligibility

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support our call center and department projects. You will help ensure smooth patient interactions and assist with scheduling, registration, and administrative tasks.

The role emphasizes strong communication, empathy, and the ability to work with diverse patients and families. Training is provided, with potential remote work options for ongoing duties.

Qualifications

• Education: high school level; bachelor’s preferred.
• Experience: prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide customer service in the call center and support department projects.
• Schedule patient encounters and procedures across providers and departments.
• Answer, screen, route calls; triage urgent information; register new patients.
• Collaborate with referring providers to facilitate management of complex patient issues.
• Monitor clinic activity and collect demographic, insurance, and referral information.

Skills

Customer service

Effective communication

Empathy

Diversity awareness

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support our call center and department projects. You will help ensure smooth patient interactions and assist with scheduling, registration, and administrative tasks.

The role emphasizes strong communication, empathy, and the ability to work with diverse patients and families. Training is provided, with potential remote work options for ongoing duties.