Patient Experience Specialist: Scheduling & Care Coordination

Boston Children's Hospital; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus: $2,000

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

The role involves managing patient encounters, greeting patients and families, coordinating daily schedules with clinicians, handling payments and deposits, and triaging calls for urgent information.

Qualifications

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Check In / Check Out: Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Skills

Communication

Empathy

Customer service

Diversity collaboration

Education

High School Diploma / GED

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

The role involves managing patient encounters, greeting patients and families, coordinating daily schedules with clinicians, handling payments and deposits, and triaging calls for urgent information.