Patient Experience Specialist - Hybrid/Remote

Boston Children's Hospital; Boston (MA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible schedules

Health, vision and dental insurance

Job summary

Boston Children's Hospital is seeking an administrative support professional to assist the CAD center with day-to-day operations, patient flow, and service coordination. You will help ensure a positive patient experience by handling registration, scheduling, and communication with families and providers.

The role emphasizes customer service, office organization, and collaboration across departments, with a schedule of four days onsite and one day from home after training, plus a sign-on bonus

Qualifications

• High School Diploma or GED.
• No healthcare experience required — basic customer service and computer skills.

Responsibilities

• Interacts with patients and families to provide positive, effective customer service.
• Registers new patients and coordinates communications with referring providers.
• Schedules and coordinates appointments; assists in resolving scheduling issues.
• Maintains calendars and arranges meetings, seminars and events.
• Operates office technologies including phone systems, email, scheduling and billing applications.

Skills

Customer service

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Boston Children's Hospital is seeking an administrative support professional to assist the CAD center with day-to-day operations, patient flow, and service coordination. You will help ensure a positive patient experience by handling registration, scheduling, and communication with families and providers.

The role emphasizes customer service, office organization, and collaboration across departments, with a schedule of four days onsite and one day from home after training, plus a sign-on bonus