Patient Experience Specialist, Float Pool – Flexible Hours

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible scheduling

Employee health benefits

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support ambulatory clinics and central registration in a Weymouth/South Shore setting. The role involves administrative and customer service tasks, with scheduling and patient portal enrollment responsibilities.

Typical duties include greeting patients, collecting information, assisting with registrations, and coordinating care across departments. A high-school diploma and customer service experience are preferred.

Qualifications

• High-school diploma or GED required.
• Preferred customer service experience.
• Experience in hospital or clinical environments is a plus.

Responsibilities

• Greet, screen and direct patients, families and visitors; provide frontline service.
• Register patients: collect demographics, insurance and referral data.
• Schedule appointments and coordinate across departments and providers.
• Answer calls, triage requests and manage calendars for clinicians.
• Assist with patient portal enrollment and routine clerical tasks.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

High-school diploma

Tools

EMR systems

Microsoft Office

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support ambulatory clinics and central registration in a Weymouth/South Shore setting. The role involves administrative and customer service tasks, with scheduling and patient portal enrollment responsibilities.

Typical duties include greeting patients, collecting information, assisting with registrations, and coordinating care across departments. A high-school diploma and customer service experience are preferred.