Patient Experience Coordinator - Pediatric Care

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative operations and ensure the best possible patient experience by coordinating services for patients and families. The role includes greeting patients, directing visitors, and managing daily schedules with clinicians and staff.

Key duties involve scheduling, obtaining authorizations, reconciling payments, and coordinating with Financial Counseling, with an eligible $2,000 sign-on bonus for external

Qualifications

• Excellent oral and written communication with empathy.
• Ability to work with diverse internal and external constituencies.
• High school diploma or GED required.

Responsibilities

• Provide positive customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors.
• Coordinate flow with clinicians and supervisors.

Skills

Customer service

Communication

Empathy

Team collaboration

Education

High School Diploma / GED

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative operations and ensure the best possible patient experience by coordinating services for patients and families. The role includes greeting patients, directing visitors, and managing daily schedules with clinicians and staff.

Key duties involve scheduling, obtaining authorizations, reconciling payments, and coordinating with Financial Counseling, with an eligible $2,000 sign-on bonus for external