Patient Experience Specialist I (Remote After Training)

Boston Children's Hospital; Boston (MA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support the call center and department projects, delivering courteous, accurate service to patients and families. Under supervision, you will schedule patient encounters, triage calls, manage registrations and admissions, and ensure smooth flow across clinics.

The role emphasizes effective communication, empathy, and collaboration with clinicians and staff; training is onsite for 90 days, with potential remote work

Qualifications

• Customer service or administrative experience is preferred
• Ability to communicate effectively both orally and in writing with empathy
• Experience handling diverse internal and external constituents and inquiries

Responsibilities

• Answer, screen, and route telephone calls; triage urgent information or services
• Schedule patient encounters and procedures to coordinate with providers and departments
• Register new patients and collect demographic, insurance, and referral information
• Process patient demographics, insurance/payment, and treatment information for billing systems
• Obtain authorizations, referrals, and verifications of insurance to support schedules and patient flow

Skills

Customer service

Administrative support

Communication skills

Phone etiquette

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative to support the call center and department projects, delivering courteous, accurate service to patients and families. Under supervision, you will schedule patient encounters, triage calls, manage registrations and admissions, and ensure smooth flow across clinics.

The role emphasizes effective communication, empathy, and collaboration with clinicians and staff; training is onsite for 90 days, with potential remote work