Patient Experience Specialist – Sign-On Bonus

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Childrenrs Hospital is seeking a Patient Experience Representative to support the General Medicine unit with administrative and patient-facing duties, emphasizing a positive experience for patients, families and visitors. Under supervision, you will handle admissions/discharge support, patient flow, phone coverage, and general office tasks.

The role requires strong customer service, clear communication, and empathy, with on-site scheduling, multitasking across systems, and collaboration

Qualifications

• Basic computer skills are required.

Responsibilities

• Provide positive customer service to patients, families, visitors, and coworkers.

Skills

Basic computer skills

Customer service

Communication skills

Empathy

Diversity & inclusion

Attention to detail

Interpersonal skills

Collaboration

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling applications

Billing applications

Job description

Boston Childrenrs Hospital is seeking a Patient Experience Representative to support the General Medicine unit with administrative and patient-facing duties, emphasizing a positive experience for patients, families and visitors. Under supervision, you will handle admissions/discharge support, patient flow, phone coverage, and general office tasks.

The role requires strong customer service, clear communication, and empathy, with on-site scheduling, multitasking across systems, and collaboration