Patient Experience Specialist - Hybrid (Remote After Training)

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support patient and family communications and coordinate scheduling across departments. You will assist in the call center, registrations, and discharge processes to optimize the patient experience.

Training is onsite for 90 days, then remote work is possible. The role emphasizes empathy, clear communication, and the ability to work with diverse internal and external constituents while handling routine inquiries and

Qualifications

• High school level of education; a bachelor's degree is preferred.
• Prior customer service or administrative experience is preferred.
• Ability to communicate effectively in writing and speaking with empathy.

Responsibilities

• Provide customer service support for call center and department projects.
• Schedule patient encounters and procedures across providers and departments.
• Answer, screen, and route telephone calls; triage urgent messages.
• Register new patients and collect demographic, insurance, and referral data.
• Assist with patient admissions/discharges and maintain accurate billing records.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative to support patient and family communications and coordinate scheduling across departments. You will assist in the call center, registrations, and discharge processes to optimize the patient experience.

Training is onsite for 90 days, then remote work is possible. The role emphasizes empathy, clear communication, and the ability to work with diverse internal and external constituents while handling routine inquiries and