Remote Patient Experience Specialist

Legion Health, Inc.; Jersey City (NJ); À distance; USD 6 900 - 21 000; Plein temps

Avantages offerts par ce poste

Fully remote

Competitive hourly pay

Impactful patient care

Résumé du poste

Legion Health, Inc. is hiring a Patient Experience Representative for fully remote work. You will support patients via phone and messaging, help with scheduling, and ensure a smooth care journey in a fast-paced telehealth environment.

Ideal candidates have 2+ years in patient-facing roles, strong empathy, and familiarity with healthcare workflows. This non-clinical role emphasizes operational excellence and clear, compassionate communication every day.

Qualifications

• 2+ years in a patient-facing support role in behavioral health, digital health, telehealth, or similar.
• Experience in a telehealth or call center environment is highly preferred.
• Familiarity with scheduling, insurance, and medical documentation workflows.
• Clinical background is a plus but not required.
• Strong empathy, organizational skills, and clear communication.

Responsabilités

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication.
• Provide compassionate, top-notch support with a strong focus on patient satisfaction.
• Assist with scheduling appointments, rescheduling, and helping patients onboard.
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins.
• Coordinate and track clinical and administrative workflows to ensure timely care, including prior authorizations, prescription coordination, and paperwork.

Connaissances

Patient-facing support

Telehealth experience

Healthcare workflows knowledge

Clear communication

Outils

Dialpad

Slack

Healthie

Description du poste

Legion Health, Inc. is hiring a Patient Experience Representative for fully remote work. You will support patients via phone and messaging, help with scheduling, and ensure a smooth care journey in a fast-paced telehealth environment.

Ideal candidates have 2+ years in patient-facing roles, strong empathy, and familiarity with healthcare workflows. This non-clinical role emphasizes operational excellence and clear, compassionate communication every day.