Remote Patient Experience Specialist

Midi Health; United States; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

100% remote

Job summary

Midi Health is hiring a Patient Service Representative for a fully remote role in the United States. You will bridge patients, clinicians, and internal teams, handling high-touch interactions from scheduling to billing in a fast-paced, digital-first environment.

The role requires empathy, strong communication, and proficiency with Zendesk and EHR systems. Compensation includes health benefits and PTO, with a mission-driven startup culture.

Qualifications

• 5+ years in a high-touch, patient-facing role.
• Strong written and verbal communication skills.
• Ability to handle escalated patient concerns with discretion.

Responsibilities

• Serve as the first point of contact for patients via phone and digital channels.
• Manage high volumes of calls related to scheduling, billing, and care coordination.
• Resolve escalated issues with empathy and professionalism.
• Document interactions accurately in Zendesk and the EHR system.
• Act as a patient advocate across departments to improve experience.

Skills

High-touch experience

Empathy

Clear communication

Tools

Zendesk

Athena

Google Workspace

Job description

Midi Health is hiring a Patient Service Representative for a fully remote role in the United States. You will bridge patients, clinicians, and internal teams, handling high-touch interactions from scheduling to billing in a fast-paced, digital-first environment.

The role requires empathy, strong communication, and proficiency with Zendesk and EHR systems. Compensation includes health benefits and PTO, with a mission-driven startup culture.