Remote Patient Services Specialist

Pathways Healthcare; United States; Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Health insurance (HMO & PPO)

Dental insurance

Vision insurance

Life Insurance

Short-Term Disability

Flexible Spending Account

Flexible schedule

Job summary

Pathways Healthcare, a remote US role with possible in-office days, seeks a full-time patient communications specialist. You will interact with patients by phone, educate using EMR data, and support the care team while maintaining privacy and high patient satisfaction.

The position includes about 6 weeks of in-office training, a flexible schedule, and opportunities for leadership development within a supportive corporate culture.

Qualifications

• Excellent customer service skills.
• Positive attitude and energetic personality.
• Computer and technologically savvy.
• Ability to multitask.
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes.

Responsibilities

• Interact with patients in a positive and professional manner via telephone
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Skills

Customer service

Positive attitude

Multitasking

Technical literacy

Job description

Pathways Healthcare, a remote US role with possible in-office days, seeks a full-time patient communications specialist. You will interact with patients by phone, educate using EMR data, and support the care team while maintaining privacy and high patient satisfaction.

The position includes about 6 weeks of in-office training, a flexible schedule, and opportunities for leadership development within a supportive corporate culture.