Remote Virtual Executive Assistant Patient Success Operations [Remote]

Legion Health, Inc.; Jersey City (NJ); Remote; USD 6,900 - 21,000; Full time

Benefits offered by this job

Fully remote

Competitive hourly pay

Impactful patient care

Job summary

Legion Health, Inc. is hiring a Patient Experience Representative for fully remote work. You will support patients via phone and messaging, help with scheduling, and ensure a smooth care journey in a fast-paced telehealth environment.

Ideal candidates have 2+ years in patient-facing roles, strong empathy, and familiarity with healthcare workflows. This non-clinical role emphasizes operational excellence and clear, compassionate communication every day.

Qualifications

• 2+ years in a patient-facing support role in behavioral health, digital health, telehealth, or similar.
• Experience in a telehealth or call center environment is highly preferred.
• Familiarity with scheduling, insurance, and medical documentation workflows.
• Clinical background is a plus but not required.
• Strong empathy, organizational skills, and clear communication.

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication.
• Provide compassionate, top-notch support with a strong focus on patient satisfaction.
• Assist with scheduling appointments, rescheduling, and helping patients onboard.
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins.
• Coordinate and track clinical and administrative workflows to ensure timely care, including prior authorizations, prescription coordination, and paperwork.

Skills

Patient-facing support

Telehealth experience

Healthcare workflows knowledge

Clear communication

Tools

Dialpad

Slack

Healthie

Job description

About Legion Health

At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.

Legion Health is a full-stack AI-native psychiatry network—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.

Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI.

Role Logistics

Job Type: Contract

Role Type: Patient Success

Ideal Experience Level: 2+ years of experience

Location: Fully Remote

Work Hours: 1:00 PM to 9:30 PM Central Time

The Opportunity

We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.

We’re a fast-paced startup, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. You’ll deliver exceptional patient support while coordinating the operational work that enables clinical care—reducing friction, creating clarity, and ensuring follow-through across teams.

Important Note On The “clinical” Piece:

This is a non-clinical role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but

not required

Responsibilities and Deliverables

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication


• Provide compassionate, top-notch support with a strong focus on patient satisfaction


• Assist with scheduling appointments, rescheduling, and helping patients onboard


• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins


• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including:
  
  
  
  • Prior authorizations (collecting info, tracking status, and escalating as needed)
  
  
  • Prescription and refill coordination (triaging requests and routing to the clinical team)
  
  
  • FMLA / paperwork and documentation requests (intake, routing, tracking, follow‑up)
  
  
  • General administrative tasks and patient coordination across internal teams
  
  
  
  


• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support


• Identify recurring patient issues and share feedback to improve workflows and quality of service


• Work closely with team members to resolve patient concerns quickly and effectively


• Maintain a reliable, high‑speed internet connection for smooth and consistent communication


• Always aim to deliver the best experience possible for our patients

You’ll Be Successful If You Are…

• Proficient in spoken and written English


• Calm under pressure and able to support patients with empathy—especially in sensitive situations


• A quick learner who can adapt to new processes and stay up to date with changes


• Organized and efficient, able to manage multiple conversations without missing details


• Comfortable working in a fast‑paced, ever‑evolving startup environment


• Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)


• Detail‑oriented with strong follow-through and clear documentation habits


• Comfortable partnering with clinical teams while staying firmly within a non‑clinical scope

Ideal Background and Skills

• 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)


• Previous experience in a telehealth or call center environment is highly preferred


• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)


• Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed


• The most important qualifications are patient empathy, operational execution, and clear communication

Compensation & Benefits

• Hourly Compensation: $5-$15 per hour


• Work Hours: 1:00 PM to 9:30 PM Central Time


• Work Setup: Fully Remote


• Impact: Work on something that truly matters to millions of patients and families.