Remote Patient Experience Advocate

FailSafe Communications; Massachusetts; Hybride; USD 29 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Résumé du poste

Oak Street Health is hiring a Contact Center Service Advocate I to support patients remotely. You will schedule appointments, handle inquiries, and ensure an excellent patient experience across inbound and outbound calls.

The role emphasizes accurate data entry, clear communication, and collaboration with medical staff to resolve scheduling issues. Remote, full-time opportunity with a 40-hour workweek and ongoing training.

Qualifications

• 1 year of customer service experience, call center environment preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette.

Responsabilités

• Schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients.
• Enter patient information accurately into the scheduling system.
• Communicate appointment details and instructions to patients clearly.

Connaissances

Customer service experience

Call center experience

Bilingual (Spanish)

Phone etiquette

Proficient in Microsoft Excel

Formation

High School diploma or equivalent

Outils

EMR (Electronic Medical Record) documentation

Description du poste

Oak Street Health is hiring a Contact Center Service Advocate I to support patients remotely. You will schedule appointments, handle inquiries, and ensure an excellent patient experience across inbound and outbound calls.

The role emphasizes accurate data entry, clear communication, and collaboration with medical staff to resolve scheduling issues. Remote, full-time opportunity with a 40-hour workweek and ongoing training.