Patient Engagement & Enrollment Specialist II

Imagine Pediatrics; New Jersey; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

HSA

401(k) match

PTO 20 days

Holidays 10

Job summary

Imagine Pediatrics, a tech-enabled pediatric group, is seeking a Patient Engagement Associate II in a remote role with local travel. You will enroll and onboard children and caregivers, performing outreach to families and healthcare partners to remove barriers and support enrollment.

Ideal candidates have 2+ years in healthcare coordination or patient engagement, strong communication, CRM experience, and the ability to collaborate across teams. Bilingual Spanish is required.

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required
• Bilingual Spanish required

Responsibilities

• Conduct thorough research on attributed patients to better understand their healthcare needs and utilization, uncover potential challenges or barriers to enrollment, and identify thoughtful ways to reach caregivers.
• Perform telephonic outreach to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless onboarding experience.
• Perform telephonic outreach to other healthcare professionals that may be engaging with our attributed patients and their caregivers. This could include DME companies, home health organizations, pharmacies, pediatricians, and more.
• Leverage relationships with Imagine teammates and external providers, along with community resources, to support ongoing engagement and re-engagement of enrolled patients, connect caregivers with ongoing support, and facilitate communication and care coordination to help address barriers to care.
• Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process.
• Develop deep knowledge of Supplemental Security Income (SSI) program and perform telephonic outreach to caregivers that may be eligible for this program.
• Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on-site at PCP offices, residential facilities, etc.) when appropriate to support the enrollment process.

Skills

Healthcare experience

Communication skills

Team collaboration

Spanish bilingual

Autonomy

Relationship building

Tools

CRM platform

Job description

Imagine Pediatrics, a tech-enabled pediatric group, is seeking a Patient Engagement Associate II in a remote role with local travel. You will enroll and onboard children and caregivers, performing outreach to families and healthcare partners to remove barriers and support enrollment.

Ideal candidates have 2+ years in healthcare coordination or patient engagement, strong communication, CRM experience, and the ability to collaborate across teams. Bilingual Spanish is required.