Remote Patient Engagement Specialist II - Bilingual

Imagine Pediatrics; Missouri; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Disability insurance

Life insurance

PTO & holidays

New parent leave

Employee equity program

Job summary

Imagine Pediatrics is seeking a Patient Engagement Associate II to help enroll and onboard children and caregivers into our program. You will conduct research on patient needs, perform caregiver outreach, and coordinate with health providers to ensure a smooth enrollment process.

You will collaborate across teams, manage communications with families and healthcare partners, and support enrollment with a proactive, compassionate approach. Remote role with local travel as needed.

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication; tailor value proposition to diverse audiences.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required.
• Bilingual Spanish required

Responsibilities

• Conduct thorough research on attributed patients to understand their healthcare needs and enrollment barriers.
• Perform telephonic outreach to caregivers of attributed patients to enroll their child in care.
• Reach out to other healthcare professionals involved with attributed patients, e.g., DME companies, home health, pharmacies.
• Leverage relationships to support ongoing engagement and care coordination.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners.
• Develop knowledge of SSI program and outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists for embedded outreach at PCP offices or facilities.

Skills

Healthcare experience

Contact center

Care coordination

CRM knowledge

Documentation skills

Collaboration

Active listening

Objection handling

Relationship building

Data mining

Autonomy

Field work

Reliable internet

Bilingual Spanish

Tools

CRM software

Job description

Imagine Pediatrics is seeking a Patient Engagement Associate II to help enroll and onboard children and caregivers into our program. You will conduct research on patient needs, perform caregiver outreach, and coordinate with health providers to ensure a smooth enrollment process.

You will collaborate across teams, manage communications with families and healthcare partners, and support enrollment with a proactive, compassionate approach. Remote role with local travel as needed.