Remote Patient Engagement Specialist

Providence Health & Services; Renton (WA); Remote; USD 42,000 - 52,000; Full time

Job summary

Providence Health & Services is seeking a Patient Services Specialist to join the Patient Engagement Center. This remote, full-time role focuses on delivering high-touch, coordinated access across Providence’s network of facilities and clinics.

You will support patients through initial inquiries, scheduling, and resource navigation. You will also assist with first-line tech support for patient health applications and act as a trusted guide for patients entering the health system, ensuring a

Qualifications

• 2 years of customer service experience.
• 2 years experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Coordinate access to Providence facilities and clinics.
• Provide patient navigation for finding a physician and scheduling appointments.
• Offer tier 1 technical support with patient health applications.
• Serve as an entry point and informational resource for patients entering the health system.

Skills

Customer service

Phone-based engagement

Technical support

Job description

Providence Health & Services is seeking a Patient Services Specialist to join the Patient Engagement Center. This remote, full-time role focuses on delivering high-touch, coordinated access across Providence’s network of facilities and clinics.

You will support patients through initial inquiries, scheduling, and resource navigation. You will also assist with first-line tech support for patient health applications and act as a trusted guide for patients entering the health system, ensuring a