Remote Patient Engagement Concierge

Providence Health & Services; Los Angeles (CA); Remote; USD 42,000 - 64,000; Full time

Job summary

Providence Shared Services seeks a Patient Services Specialist to enhance patient engagement through remote, high-touch support. You will coordinate access to facilities, assist with scheduling, and act as the first point of contact for patients within the Providence network.

Ideal candidates bring healthcare-focused customer service experience and comfort with virtual interactions over the phone, contributing to a compassionate, patient-centered care experience.

Qualifications

• 2 years of customer service experience, preferably in healthcare.
• 2 years experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Provide patient-centered navigation and scheduling across Providence facilities.
• Serve as an entry point and informational resource for patients, supporting the Patient Engagement Center.

Skills

Customer service

Phone support

Job description

Providence Shared Services seeks a Patient Services Specialist to enhance patient engagement through remote, high-touch support. You will coordinate access to facilities, assist with scheduling, and act as the first point of contact for patients within the Providence network.

Ideal candidates bring healthcare-focused customer service experience and comfort with virtual interactions over the phone, contributing to a compassionate, patient-centered care experience.