Remote Patient Engagement Specialist

Agence PROvidence; New Mexico; Remote; USD 32,000 - 46,000; Full time

Job summary

Providence is seeking a Patient Services Specialist - Patient Engagement on a full-time basis with variable and remote elements. The role supports patient access, coordination across facilities, and navigation services within the Providence network.

The Care Access Liaisons build relationships with patients and provide tier 1 technical assistance for health applications. As part of the Patient Engagement Center, you will help patients access appointments, classes, and information while

Qualifications

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.
• 1 year Technical support experience.

Skills

Customer service experience

Healthcare environment

Engaging customers over the phone

Technical support experience

Job description

Providence is seeking a Patient Services Specialist - Patient Engagement on a full-time basis with variable and remote elements. The role supports patient access, coordination across facilities, and navigation services within the Providence network.

The Care Access Liaisons build relationships with patients and provide tier 1 technical assistance for health applications. As part of the Patient Engagement Center, you will help patients access appointments, classes, and information while