Remote Patient Concierge Specialist

Third Way Health, Inc.; Texas; On-site; USD 32,000 - 38,000; Full time

Job summary

Third Way Health, Inc. is seeking a full-time, remote Patient Concierge Representative to support patients across the United States. You will handle scheduling, answer questions, and address non-clinical concerns, working 40 hours per week on U.S. business hours.

Ideal candidates are patient, empathetic, and able to manage time effectively in a fast-paced environment. Strong English and Spanish communication skills are required, with Salesforce Health Cloud experience a plus.

Qualifications

• University degree is required.
• Fluent in English and Spanish, with strong written and verbal communication.
• Patient-centered with empathetic attitude and good time management.
• Adaptable to fast-paced environments and able to work independently.

Responsibilities

• Answer patient questions and help schedule appointments.
• Assist with intake and navigate care plans and billing questions.
• De-escalate dissatisfied patients and provide support.
• Inform patients about test results and upcoming care events.
• Guide patients through website/app and help find appropriate care.

Skills

Bilingual English/Spanish

Excellent communication

Phone and multi-line systems

Strong time management

Empathy and patient focus

Computer literacy (Salesforce Health +

Education

University degree

Tools

Salesforce Health Cloud

Job description

Third Way Health ( www.thirdway.health ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

We're looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday–Friday or Monday–Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Compensation: $16/hour, non-exempt

Responsibilities:

• Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
• Provide accurate, satisfactory answers to patients' queries and concerns
• De-escalate situations involving dissatisfied patients, offering patient assistance and support
• Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
• Guide patients through navigating the practice website and/or troubleshooting the member/patient app
• Help patients find the right care and specialists within the practice network
• Review patient accounts, providing updates and information about billing and other account items
• Collaborate with other concierge services professionals to improve patient experience

Required skills and qualifications:

• University degree
• Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy (experience with Salesforce Health Cloud is a plus)
• Phone skills, including familiarity with complex or multi-line phone systems
• Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls