Remote Patient Concierge Specialist

Third Way Health, Inc.; Town of Texas (WI); On-site; USD 32,000 - 38,000; Full time

Job summary

Third Way Health, Inc. is seeking a full-time, remote Patient Concierge Representative to support patients across the United States. You will handle scheduling, answer questions, and address non-clinical concerns, working 40 hours per week on U.S. business hours.

Ideal candidates are patient, empathetic, and able to manage time effectively in a fast-paced environment. Strong English and Spanish communication skills are required, with Salesforce Health Cloud experience a plus.

Qualifications

• University degree is required.
• Fluent in English and Spanish, with strong written and verbal communication.
• Patient-centered with empathetic attitude and good time management.
• Adaptable to fast-paced environments and able to work independently.

Responsibilities

• Answer patient questions and help schedule appointments.
• Assist with intake and navigate care plans and billing questions.
• De-escalate dissatisfied patients and provide support.
• Inform patients about test results and upcoming care events.
• Guide patients through website/app and help find appropriate care.

Skills

Bilingual English/Spanish

Excellent communication

Phone and multi-line systems

Strong time management

Empathy and patient focus

Computer literacy (Salesforce Health +

Education

University degree

Tools

Salesforce Health Cloud

Job description

Third Way Health, Inc. is seeking a full-time, remote Patient Concierge Representative to support patients across the United States. You will handle scheduling, answer questions, and address non-clinical concerns, working 40 hours per week on U.S. business hours.

Ideal candidates are patient, empathetic, and able to manage time effectively in a fast-paced environment. Strong English and Spanish communication skills are required, with Salesforce Health Cloud experience a plus.