Customer Service Representative

Towson; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Towson is seeking a Customer Service Representative for a fully remote role. You will serve as the first point of contact for patients, handling inbound calls, scheduling appointments, and answering questions about services and insurance.

You will collaborate with care teams to ensure patients feel heard, respected, and well served. The role requires excellent communication, independent remote work, and a strong commitment to patient privacy.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• HIPAA privacy compliance and patient confidentiality
• Availability to work full-time, including occasional evenings or weekends
• Bilingual English/Spanish strongly preferred

Responsibilities

• Handle inbound calls and schedule appointments
• Answer questions about services and insurance
• Provide compassionate support to help patients access care
• Coordinate with care teams to ensure patients feel heard and well served

Skills

Communication skills

Remote work ability

Data entry accuracy

HIPAA privacy compliance

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Email

Scheduling workflows

Job description

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Job Summary

We are seeking a Customer Service Representative to join our team in a fully remote role. As the first point of contact for our patients, you will handle inbound calls, schedule appointments, answer questions about services and insurance, and provide compassionate support that helps people access the care they need. You will work closely with our care teams to ensure every patient feels heard, respected, and well served.

Requirements

To succeed in this role, you will need:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• Reliable high-speed internet and a quiet, dedicated workspace
• Proficiency with computers, email, and electronic health record systems
• Availability to work full-time, including occasional evenings or weekends
• Commitment to maintaining patient privacy and confidentiality (HIPAA)

Qualification

The ideal candidate will bring:

• Previous experience in customer service, healthcare, or a call center environment
• Bilingual English/Spanish strongly preferred
• Strong problem-solving and multitasking abilities
• Familiarity with insurance verification and scheduling workflows a plus
• Compassionate, patient-first attitude and a team-oriented mindset
• High attention to detail and accurate data entry