Patient Care Representative

Third Way Health; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401K

Job summary

Third Way Health is seeking a full-time, remote Patient Concierge Representative to support patients across the United States. The role offers 40 hours per week within U.S. business hours, with options Mon-Fri or Mon-Thu.

Compensation is $16/hour, non-exempt. Responsibilities include scheduling appointments, answering non-clinical questions, de-escalation, and guiding patients through the care process. Fluency in English and Spanish is required, along with strong communication skills.

Qualifications

• Bachelor’s degree or higher required.
• Fluent in English and Spanish; strong written and verbal communication.
• Excellent listening and empathy; able to de-escalate and resolve patient concerns.
• Proven time management and organizational skills; adaptable to fast-paced environments.

Responsibilities

• Handle patient calls to schedule appointments and navigate intake activities.
• Provide accurate, helpful answers to patient questions and concerns.
• De-escalate dissatisfied patients and offer support.
• Notify patients about test results or reminders within their care plan.
• Guide patients through the website and patient app; help locate suitable care and specialists.
• Review patient accounts and provide updates on billing or account items.
• Collaborate with concierge teams to improve patient experience.

Skills

English fluency

Spanish fluency

Active listening

Time management

Customer service

Problem solving

Phone etiquette

Education

University degree

Tools

Salesforce Health Cloud

Job description

About the position:

We’re looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday–Friday or Monday–Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Compensation: $16/hour, non-exempt

Responsibilities:

• Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
• Provide accurate, satisfactory answers to patients’ queries and concerns
• De-escalate situations involving dissatisfied patients, offering patient assistance and support
• Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
• Guide patients through navigating the practice website and/or troubleshooting the member/patient app
• Help patients find the right care and specialists within the practice network
• Review patient accounts, providing updates and information about billing and other account items
• Collaborate with other concierge services professionals to improve patient experience

Required skills and qualifications:

• University degree
• Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Excellent troubleshooting skills
• Computer literacy (experience with Salesforce Health Cloud is a plus)
• Phone skills, including familiarity with complex or multi-line phone systems
• Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls

Benefits:

• Medical and Dental Insurance
• 401K